SHIPPING & RETURNS
SHIPPING POLICY
At Elvé Dior, we are committed to making your shopping experience simple, safe and reliable. We carefully prepare every order and work with trusted delivery partners to ensure your items reach you safely.
Delivery
Orders are processed within 7–15 business days after payment confirmation. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, when available.
Estimated delivery times may vary depending on the destination, shipping method and product availability. Please note that delivery times are estimates and may occasionally be affected by customs procedures, carrier delays, public holidays or other circumstances beyond our control.
Shipping Costs
Available shipping methods and delivery costs will be clearly displayed at checkout before you complete your purchase. From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.
Tracking Your Order
When tracking is available, you will receive a tracking number by email once your order has been dispatched. Tracking updates may take a few business days to appear.
Important Information
Please make sure that your delivery address and contact details are correct when placing your order. Elvé Dior cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at checkout.
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact our Customer Care team and we will be happy to assist you.
Elvé Dior
Timeless Style. Made for You.
RETURN & EXCHANGE POLICY
At Elvé Dior, we want you to shop with confidence. If you change your mind about your purchase or experience an issue with your order, you may request a return or refund in accordance with the terms below.
Return Period
Return requests must be submitted within 15 days of receiving your order, unless a different return period is specifically stated on the product page.
For products participating in a Free Returns promotion, the applicable return period and conditions will be clearly indicated at the time of purchase.
Free Returns
Eligible products may qualify for Free Returns. When applicable, the return shipping cost for the first return may be covered by Elvé Dior.
Please check the product page or your order information to confirm whether your item qualifies for free returns.
Return Conditions
To be eligible for a return, items should:
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Be unused and unworn;
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Be in their original condition;
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Include original tags and packaging, where applicable;
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Not have been damaged, altered or washed;
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Be returned within the applicable return period.
Items that do not meet these conditions may not qualify for a full refund.
Refunds
Once your returned item has been received and inspected, we will determine whether it qualifies for a refund.
Approved refunds will normally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Damaged, Incorrect or Missing Items
If your order arrives damaged, you receive an incorrect item, or an item is missing from your order, please contact our Customer Care team as soon as possible.
We may request photographs, videos or other information to help us investigate the issue and determine the appropriate resolution.
Depending on the circumstances, the resolution may include a refund, replacement or other appropriate solution.
Return Request
To request a return or refund, please contact our Customer Care team and provide:
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Your order number;
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The reason for the return or refund;
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Photos or other supporting information, when applicable.
Our team will review your request and provide instructions on the next steps.
Important Information
Return and refund eligibility may vary depending on the product, shipping method and applicable promotional terms.
This policy does not limit or exclude any mandatory consumer rights that apply under UK law.
Elvé Dior
Timeless Style. Made for You.