Key Rules

• Free Return: Applicable to products marked with the specific Free Return label on the product page. Generally, the first return for each order containing this label is free of charge, with a prepaid shipping label provided for local return shipping.

• Items Without the Free Return Label: Returns for personal reasons, such as changing your mind or no longer wanting the item, may require the buyer to cover the return shipping costs for items without the Free Return label. Local return postage fees may apply in the United Kingdom.

• Damaged or Incorrect Products: If an item arrives damaged, defective, or different from the product description, you should open a dispute through the platform and provide supporting evidence, such as photos or videos. The platform will review the case and may determine whether a full or partial refund is appropriate.

• Choice Products: Products under the Choice program may have simplified return policies, allowing returns within extended periods, often up to 90 days, depending on the promotion or policy currently in effect.